Privacy Policy &
Terms of Service
Effective Date: March 6, 2026
1. Information We Collect
To provide high-quality care and AKC-level training, we collect the following information:
- Contact Details: Name, email, phone number, and home address.
- Pet Profiles: Name, breed, age, medical history, vaccination records, and behavioral notes.
- Payment Data: Processed securely through our third-party payment partners (e.g., Square, PayPal). We do not store full credit card numbers on our servers.
2. How We Use Your Information
Your data is used strictly for business operations, including:
- Scheduling bookings for walking, training, and pet visits.
- Sending appointment reminders and training progress updates.
- Processing AKC certifications and evaluations.
- Internal record-keeping and emergency contact purposes.
3. Booking & Payment Policy
To maintain a professional and reliable schedule for all our "pet parents," the following financial terms apply:
Deposits
- Training & Certifications: A [e.g., 50%] non-refundable deposit is required at the time of booking to secure your session.
- Walking & Pet Visits: Payment is due [e.g., in full at time of booking / at the start of the week].
Cancellations & Rescheduling
We understand that life happens, but last-minute changes impact our ability to serve other pets.
- More than 24-Hours Notice: You may reschedule your appointment at no additional cost.
- Less than 24-Hours Notice: Cancellations made within 24 hours of the scheduled start time will result in a forfeiture of the deposit or a charge equal to [e.g., 50% / 100%] of the service fee.
- No-Shows: If the trainer or walker arrives and the pet/owner is unavailable, the full service fee will be charged.
4. Third-Party Services
We may share necessary information with third parties only to facilitate your services:
- AKC: For the purpose of submitting evaluation results and certifications.
- Booking Software: To manage your schedule and client portal.
- Emergency Vets: In the event of a medical emergency involving your pet.
5. Your Rights
You have the right to:
- Request a copy of the data we hold about you and your pet.
- Request that we delete your personal information (subject to record-keeping requirements for completed AKC evaluations).
- Opt-out of any marketing emails or newsletters.
6. Contact Us
For questions regarding these policies or to update your information, please contact: Shante Flowers Bryan The Dog Trainer LLC [Email Address] 1 (551) 236-1605
*Collected Personal data
Your phone number will be used exclusively to send you messages you have opted to receive based on your consent. We do not sell or share your personal information with third parties.
*Phone Number Privacy Policy:
We respect your privacy and are committed to protecting your personal information.
Use of Information: We use your phone number to send SMS messages regarding your inquiry and customer care related topics
Mobile phone information or opt-in data collected will not be shared, sold, or disclosed to third parties or affiliates for marketing purposes.
Opt-Out: Reply "STOP" to unsubscribe or "HELP" for assistance.
Message Disclosures: Message frequency varies. Message and data rates may apply.
Data Security: Your data is protected and retained only as needed.